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Wednesday, March 10, 2010
Understanding ITILv3 the layman's way
This is contributed by Jonathan Chung who having put through the ITILv2 and ITILv3 trainings, come to understand how to apply ITILv3... the layman's way.
- Intro to IT service management - Intro to service Life-cycle - Intro to functions and processes - Service Strategy - F & P in Service Strategy - Service Design - F & P in Service Design - Service Transition - F & P in Service Transition - Service Operation - F & P in Service Strategy - Continual Service Improvement - F & P in CSI - General Section
This is how i would group the itilv3 sections:
ReplyDelete- Intro to IT service management
- Intro to service Life-cycle
- Intro to functions and processes
- Service Strategy
- F & P in Service Strategy
- Service Design
- F & P in Service Design
- Service Transition
- F & P in Service Transition
- Service Operation
- F & P in Service Strategy
- Continual Service Improvement
- F & P in CSI
- General Section
* F & P means Functions & Processes