2010 P1

Linux troubleshooting framework using ITIL methodologies, strategies and tools.
The primary objective is to put together selected students to focus on Linux troubleshooting skills on system administration, networking and security administration and develop a troubleshooting framework using ITIL methodologies, strategies and tools.

2010 P1 Web Logs

We use this to keep our meeting notes, journels and other weblogs.

2009 P4

Project title: Enterprise Linux System Scenarios
Project members: Lam Chun Yin, Fong Jun Hao, Gabriel Giam
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Project Objective

The primary objective is to team up to focus on

• Key enterprise Linux skills on system administration, networking and security administration
• To demonstrate our skills on complex open source server scenarios leading them
• To explore opportunities in the area of open source server systems.
• ITLLv3 to implement on the case study scenario

Project Overview

Phase one - Independent Research (week1 to 6):

• Integrating ITILv3 database questions.
• Investigating and trial of RHEL5 installation.
• Reseach on virtulization, green datacenter and Linux virtualization.

Phase two - Integration(week7 to week 12):

• Deployment of 3 virtual Linux servers for the case study scenarios.
• Implementation of ITILv3 concepts into different scenarios.

Problem faced

• Difficulty in understanding the difference between ITILv2 and ITILv3 during the implementation of ITILv3 concepts.
• Having problem installing Linux into the virtual machine.
• Difficulty to find the suitable software to be installed on the Linux system.
• Difficulty in installing software onto Linux due to different procedure compare to windows.

Problem solution

• Study the powerpoint slide and borrow book from library.
• By using search engine to find the installation guide for that particular application.
• Research to find the most suitable Linux syste, that can be installed into virtual machine.

ITIL Test Centre- Education

Data Center Management

Conclusion

• We can save cost by implementing a virtual server instead of setting up a server.
• Setting up a virtual server gives the user more options.
• ITILv3 is a lifecycle strategy which helps on the improvement of the services based on feedbacks.
• The use of open source system can help cost saving.

Future Enhancement

• Enhancement of security measures on the network.
• Enlarge the catalog of services provided by the servers.
• Enhancement of scenarios.