A good site on ITIL IT Operations Management

http://www.itil.org/en/vomkennen/itil/serviceoperation/funktionen/operationsmanagement.php

ITIL overview and benefits

ITIL: Overview and Benefits

ITIL provides a systematic and professional approach to the management of IT service provision. Adopting its guidance offers users a huge range of benefits that include:

• reduced costs
• improved IT services through the use of proven best practice processes
• improved customer satisfaction through a more professional approach to service delivery
• standards and guidance
• improved productivity
• improved use of skills and experience
• improved delivery of third party services through the specification of ITIL or ISO 20000 as the standard for service delivery in services procurements.

The full version of this article can be found here: http://www.itil-officialsite.com/AboutITIL/WhatisITIL.asp

Managing project milestones - templates

Project milestones are critical points that you monitor throughout the life cycle of a project. Milestones highlight important interim events, such as the completion of a phase, a delivery of materials, and a payment for work performed.

Here are some ready templates to use. Though i dont personally think they are well done.

http://office.microsoft.com/en-us/powerpoint-help/managing-project-milestones-HA001226487.aspx

CCNP v6.0

The Networking Academy CCNP v6.0 curriculum consists of three new courses that align with the new Cisco certification exams:

• CCNP ROUTE: Implementing IP Routing - this course replaces CCNP v5.0 Building Scalable Internetworks (BSI) 
• CCNP SWITCH: Implementing IP Switched Networks - this course replaces CCNP v5.0 Building Multilayer Switched Networks (BMSN). 
• CCNP TSHOOT: Troubleshooting and Maintaining IP Networks

Please note that two of the CCNP v5.0 courses, Implementing Secure Converged Wide Area Networks (ISCW) and Optimizing Converged Networks (OCN), do not have a direct replacement. The content of these courses has been either incorporated into the three new courses, or dropped from the CCNP curriculum.  

CCNP Certification
The revised Cisco CCNP certification requires candidates to complete three 120-minute exams that validate the key competencies of network engineers: ROUTE 642-902, SWITCH 642-813, and TSHOOT 642-832. ROUTE and SWITCH replace the BSCI and BCMSN exams; however the TSHOOT exam covers new material on troubleshooting multisite enterprise networks. Learn more about the redesigned CCNP certification on the Cisco Learning Network.

The full article is here:
http://www.imakenews.com/cisco_netacademy/e_article001801121.cfm?x=bh6lkDM,bh493J3D

Basic Knowledge about encryption

Symmetric Encryption and Asymmetric Encryption

http://www.encryptionanddecryption.com/encryption/