Demand Management
Introduction
- Challenges in managing service demand
- Demand Management (DM) is a vital aspect of service management.
- It aligns supply with demand and aims to predict demand as closely as possible and, if possible, even regulate it.
- Badly managed demand represents a risk for service providers.
- Too much capacity, results in costs that do not yield value.
- Inadequate capacity, however, affects the service quality and limits service growth.
- Challenges in managing service demand
Quality Planning
- Quality refers to the performance and usability of the final product produced
- Quality planning ensure superior quality product delivered
- The quality planning involves identifying what constitutes quality for the project and devise methods to measure it
What Is Quality?
- Cost planning determines the cost of the project
- To determine the cost,there is a need to determine resources needed --> resource planning
- The purpose of cost planning is to include the processes required to ensure that a projet team completes a project within budget
Human Resource Planning
- Human resources planning will address issues such as defining roles and responsibilities, reporting structure and acquisition of the staff
- Covers organizational planning and staff acquisition
Financial Management
Introduction
- Financial Management is an integrated component of service management
- It provides vital information that management need to ensure efficient and cost-effective service delivery
Schedule
- A project schedule defines the timeline of the tasks to be completed
- Coordinate the tasks to be done
Schedule Planning
- Schedule planning involves the following:
- activity definition (what to be done)
- activity sequencing (the order it is done)
- activity duration (how long it take)
