Mid Presentation PPT

Good afternoon Mr. Leung and Dr Ang. Our project is about Linux troubleshooting Framework using ITIL methodologies, strategies and tools.
A framework is a basic conceptual structure used to solve or address complex issues, usually a set of tools, materials or components. Especially in a software context the word is used as a name for different kind of toolsets, component base.
Linux Troubleshooting framework is collection of procedure to be used as a guideline
Our project consist of Jonathan, wee yeong and myself (Elizabeth).


Our agenda for today, I will be presenting to you introduction, project objective, project plan and project plan.
For wee yeong he will be presenting network diagram, documentation template, Linux and web 2.0.
And jon will be presenting ITIL Problem faced and solution.

For Introduction
Basic of understanding ITILv3 there is a service lifecycle which consist of 5phases:
Service strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement

Well, we extract some of the concept from ITILv2 and v3 for managing of our project team and developing Linux troubleshooting framework.

Our project objective are using ITIL concept for development of our project, develop a easy understanding framework for troubleshooting, develop a blog that will provide user with information on Linux troubleshooting and develop question bank for ITILv3 is actually for student to practice the questions.

Difficulty in understanding the difference between ITIL v2 and ITIL v3
Difficulty in adopting of ITIL v3 & v2 concepts into Linux Troubleshooting Framework.
You can't implement ITIL with just processes and technology.

You must address the people involved as well. ITIL demands attention to three components: people, process and technology.

Changes in process improve efficiency and effectiveness.
Changes in technology reduce costs and accelerate responsiveness.

But you ultimately have to change member to develop the culture you need to better support the roles and responsibility of the project

Some commands used on VMware Red hat Linux does not work the Real Linux System

This is our project plan is for week 1 to week 5. We have gone through project initiation, project planning, which consist of Linux, web2.0 and ITIL, and the first iteration of project execution, linux, web2.0, itil and integration, and now we are in the stage for Preparation for mid term presentation.

So for the last 5 weeks, this is what we have accomplished.
In the first week, we have discuss and come out with a strict policy for change management and communication.
Then we proceed to beautify the blogskin for the blog, which is meant for the collaboration of past network and system admin projects, ITIL, and Linux Essential and Troubleshooting.
And since part of the requirement of the project is to come out with methods to troubleshoot Linux, we come out with a simple test environment so that we are able to research and test all the network services of Linux

This is the network diagram of our testing environment. We will use 3 computers in this environment. One to act as server that will host all the network services and 2 computers to be the client of this environment. For these 2 clients one will be using Linux, and the other will be a Windows platform to test for interoperability.

The following are some of the Network Services we are considering to deploy to our Server :

DHCP-Dynamic Host Configuration Protocol
NIS-Network Information System
SSH-Secure Shell
POP-Post Office Protocol
DNS-Domain Name System
FTP-File Transfer Protocol
IMAPS-Internet Message Access Protocol
NFS-Network File System