Friday, June 11, 2010

Categorising the ITIL v3 26 processes

Categorising the ITIL v3 26 processes (by Service lifecycle stage where they’re rooted):


Service Strategy
• Demand Management
• Strategy Generation
• Service Portfolio Management
• IT Financial Management

Service Design
• Service Level Management
• Service Catalog Management
• Capacity Management
• Availability Management
• Service Continuity Management
• Information Security Management
• Supplier Management

Service Transition
• Transition Planning and Support
• Change Management
• Release and Deployment Management
• Service Asset and Configuration Management
• Service Validation and Testing
• Evaluation
• Knowledge Management

Service Operation
• Event Management
• Incident Management
• Request Fulfillment
• Problem Management
• Access Management
• Operation Management

Continual Service Improvement
• Service Measurement
• Service Reporting
• Service Improvement (The Seven-step improvement Process) 

More reading articles:
http://itilblues.wordpress.com/2007/09/11/a-good-read-and-27-itil-v3-processes/

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