add on, i have done a factory reset on Cisco Cius before, step to do so
1.Power off device
2. Press and hold the Back and Menu keys and power on the device, continuing to hold them during bootup
3.when you see the red LED beside the front camera start to flash, press the Volume Up and Down hardkeys 3 times (vol up, down, up, down, up, down)
if successful the red LED will remain on for approximately 45 seconds while the user data on the device is being clear
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