New Path Cloud Path Blogspot.com: Information Technology Infrastructure Library + Project Management Process

Friday, August 19, 2011

Information Technology Infrastructure Library + Project Management Process

Information Technology Infrastructure Library (ITIL)

ITIL advocates that IT services must be aligned to the needs of the business and underpin the core business processes.

Provides guidance to organizations on how to use IT as a tool to facilitate business change, transformation and growth

ITIL best practices provide a systematic and professional approach to the management of IT services, enabling organizations to deliver appropriate services and continually ensure they are meeting business goals and delivering benefits

ITIL Resources and Capabilities

Resources and Capabilities are strategic assets of each service provider to enable goods or services to be produced. The resources are a direct input parameter for the service delivery. These could be finances, infrastructure, applications and information. On the other hand the management, the organization, people and their knowledge are necessary for the conversion of these resources.

Capabilities are skills and help the organization to develop and control the resources in order to generate added value. Typically these capabilities are based on experience and information, are knowledge intensive and therefore closely linked to an organization’s people, the systems, processes and technologies and have to be enhanced over the course of time. Capabilities are part of the non-tangible assets of an organization (human capital).

Combined resources and capabilities constitute the basis for the value of a service.

The capabilities of an organization cannot produce any value without appropriate and adequate resources. The productive capacity of a service provider depends on the availability of the resources. The capabilities are needed to enhance, implement and coordinate the productive capacity.

ITIL Framework

The ITIL framework works like a lifecycle, addressing the IT organization is a business driven way and focuses on whether or not the organization as a whole are doing the right things

PMP Framework

Project Management framework focuses on the implementation of the projects throughout the entire organization and makes sure that everything is executed in the most efficient manner

Similarities of ITIL and PMP

Both framework rely heavily on process and the use of tools to enable consistent execution of processes

ITIL and Project Management framework support each other in a way that propels service and operations to a greater level of proficiency

Both framework address the need to manage quality, risk and accountability

Both ITIL and PMP help improve efficiency and usefulness within the organization

Different between ITIL and PMP

Project Management is not specific to IT

PMP focus on effective execution of project

Project Management framework does not operate on a lifecycle approach but organized into nine key knowledge areas: project integration, scope, time, cost, quality, human resources, communication, risk and procurement management

ITIL framework examines the whole picture

ITIL sets out to examine service strategy, service design, service transition, service operation and continual service improvement

Integrating ITIL and PMP

New Path Cloud Path Blogspot.com

Friday, August 19, 2011

Information Technology Infrastructure Library + Project Management Process

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