With the fast pace rate at which technology changes, what are your top tips to manage data centre operations and key personnel?

Wee Wah: To the team who manages the data centre operations, here are my top tips: align IT to business to achieve business outcomes, track your financial outcomes and deliver service outcomes. Achieving business outcomes such as faster time to market products or services keep the data centre relevant and well integrated with business. By keeping in-sync with cost efficiencies, IT would be more aligned as a business unit rather than a technology unit, and thus strategically enabling the business. Service outcomes such as quality improvements, cost reductions, improved delivery lead time and business process enhancements are what keep the users satisfied at the end of the day.

With any new role, we have to understand the history and people involved, as well as its current positioning, in order to know how to move things forward. After years of working with fast technology changes, I have determined that putting the right people into the right place is simply not enough, as the key people often needed “broadening” over time to reflect a wider skill set and new knowledge base as well as to represent both Business and IT in various situations.


* This article is an extract from the media interview I've done with Divya Sangam, Online Communications Manager. For full interview's content, refer to IQPC Worldwide www.iqpc.com.sg